Privacy Policy - General Visitors & Clients

This website is administered by Appamondo. Appamondo is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement and the General Data Protection Regulations.

Our personal information handling policy and procedures have been developed in line with the requirements of the 1995 European Union Data Protection Directive (Directive 95/46/EC) and the General Data Protection Regulation (in force from 25 May 2018) and applicable national law.

We have appointed a senior member of the management team as Information Security and General Data Protection Officer. Please direct enquiries to help@appamondo.com.

What Information do we collect?

We may collect the following information:

  • name and job title

  • email address

  • telephone number

  • contact information including email address

  • demographic information such as business address, postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

  • information related to the browser or device you use to access our website;

  • internet browser and operating system;

  • recordings of calls you make to our business team;

  • and/or any other information you provide to enable us to fulfil contractual requirements

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We record telephone calls for a training and quality assurance purpose to assist us in improving our services

  • Appamondo do not send marketing emails however this process may be contracted out to a third party who are GDPR compliant. Direct marketing emails and other information on our services will only be sent if you have opted into receiving this type of information.   

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

How long will we keep your information

All information we process is held externally in a secure cloud based platform in the European Economic Area. Client Information will be retained in line with contractual requirements. Visitor and other personal information will be retained no longer than is necessary and we will only retain the personal information that is necessary in relation to the purpose. We are also required to retain certain information as required by law or for as long as is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions. We will never share your personal information with other parties outside of Appamondo.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys, these service providers are vetted to ensure compliance with GDPR legislation. We have penetration tests completed on our network by a third party on a periodic basis in line with our information security policy and security and General Data Protection risk assessment.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information with our team for contractual and business services and also to send you promotional information about third parties which we think you may find interesting unless you tell us (email help@appamondo.com) that you do not wish this to happen. We will only send the above information if you have opted in to receiving information from our business.

Your Rights

Please be aware that you have the following data protection rights:

  • The right to be informed about the personal data we process on you;

  • The right of access to the personal data we process on you;

  • The right to rectification of your personal data;

  • The right to erasure of your personal data in certain circumstances;

  • The right to restrict processing of your personal data;

  • The right to data portability in certain circumstances;

  • The right to object to the processing of your personal data that was based on a public or legitimate interest;

  • The right not to be subjected to automated decision making and profiling; and

  • The right to withdraw consent at any time.

You may request details of personal information which we hold about you under The General Data Protection Regulations (GDPR) (EU) 2016/679. If you would like a copy of the information held on you please email help@appamondo.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

How we use cookies

Appamondo.com uses a cookie that is strictly necessary to enable you to move about the site and to provide certain features that you have requested. The cookie holds no personal data, is not used for tracking and expires when you finish your browsing session. If you are uncomfortable regarding cookies use, please keep in mind you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Change of this Privacy Policy

Appamondo may update this privacy policy. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on this site. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you

Information Commissioner’s Office

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.