See the evolving world of technology through our eyes. Here we try to educate, provoke thought and invite your comments.
Written By 
Michael Smith on the 1st of September, 2015
We live in an age of continual change much of which is driven by SaaS technology. In our personal lives, we readily embrace new applications and smarter ways of doing things.
Continue ReadingWritten By Michael Smith on the 15th of December, 2014
Give your business the gift of continuity this Christmas As I sat in the station this morning and caught up with the impact of the Weather Bomb, snow began to fall. Yes, its that time of year again. Employees will be rubbing their...
Continue ReadingWritten By Michael Smith on the 2nd of December, 2014
The e-care jewel in the crown: 'more digital the journey, the higher the satisfaction' According to a recent article published by McKinsey, an EU telecommunications company seeking to reduce the cost of customer service operations ...
Continue ReadingWritten By Michael Smith on the 25th of November, 2014
Cloud applications are the building blocks for your business - we can help you put them togetherHands-up if you would like to grow your business in 2015? Better still, how would you like to achieve that growth without too much incremental cost or risk? ...
Continue ReadingWritten By Michael Smith on the 18th of November, 2014
What do you get when you cross a robin and a lawnmower? A shredded tweet. Internet shopping is going to go through the roof again this Christmas according to a Mintel survey.One-quarter of consumers are planning to shop online mo...
Continue ReadingWritten By Michael Smith on the 18th of November, 2014
The hazards of obsolete technology: chained to the desktop for the rest of time. Everyone knows about the dinosaurs, but no-one really knows why they became extinct. The commonly held belief is that there was some form cataclys...
Continue ReadingWritten By Michael Smith on the 21st of October, 2014
Technology as a Service - demystifying and removing the SH out of IT IT deployment has been practiced as a dark-art for decades. Continuing to sell it this way is the only way consultants and systems integrators can keep charging u...
Continue ReadingWritten By Michael Smith on the 10th of October, 2014
The sort of voice call that Zendesk can help you get from your customers Hands-up if you haven’t got an Ipad or Tablet at home? Not many, I'm guessing. If your family is like mine, then there is always something happening on a ...
Continue ReadingWritten By Michael Smith on the 30th of September, 2014
Back in the 1970’s, a guy named Schumacher wrote a book called ‘Small is Beautiful’. Listed as one of the top 100 influential texts published since World War II, it posed the notion that Globalisation and mass production had dehumanised the wor...
Continue ReadingWritten By Michael Smith on the 18th of August, 2014
‘Man in van or wagon’ has never been great with documentation relating to deliveries. The notes themselves are still paper-based for many SMBs and even enterprise businesses. Where they are not, it has usually involved a business purchasing a whole bunch o...
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