Co-Founder of Technology Service Provider, Appamondo.
Written By Michael Smith on the 1st of September, 2015
We live in an age of continual change much of which is driven by SaaS technology. In our personal lives, we readily embrace new applications and smarter ways of doing things.
Continue ReadingWritten By Michael Smith on the 23rd of June, 2015
Having chaired the discussion panel a last Zendesk’s Art of Customer Satisfaction conference last week, I realised that omni-channel customer service is still work in progress for many high street brands...
Continue ReadingWritten By Michael Smith on the 17th of February, 2015
Make your Help Centre a warm and wonderful destination for advice & informationThe customer service or help-centre has existed in retail for years now. A dedicated area to get advice or answers to queries or return product without slowing down the chec...
Continue ReadingWritten By Michael Smith on the 8th of January, 2015
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