Co-Founder of Technology Service Provider, Appamondo.
We live in an age of continual change much of which is driven by SaaS technology. In our personal lives, we readily embrace new applications and smarter ways of doing things.Continue Reading
Having chaired the discussion panel a last Zendesk’s Art of Customer Satisfaction conference last week, I realised that omni-channel customer service is still work in progress for many high street brands...Continue Reading
Make your Help Centre a warm and wonderful destination for advice & informationThe customer service or help-centre has existed in retail for years now. A dedicated area to get advice or answers to queries or return product without slowing down the chec...Continue Reading
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