See the evolving world of technology through our eyes. Here we try to educate, provoke thought and invite your comments.
The e-care jewel in the crown: 'more digital the journey, the higher the satisfaction' According to a recent article published by McKinsey, an EU telecommunications company seeking to reduce the cost of customer service operations ...Continue Reading
What do you get when you cross a robin and a lawnmower? A shredded tweet. Internet shopping is going to go through the roof again this Christmas according to a Mintel survey.One-quarter of consumers are planning to shop online mo...Continue Reading
Having spent a number of years working with Asda Walmart, I understand the value of being ‘Happy to Help’. How you deal with your customers or clients can have a very positive impact on your business = growth; or, a very negative impact = churn. Retailer...Continue Reading
The sort of voice call that Zendesk can help you get from your customers Hands-up if you haven’t got an Ipad or Tablet at home? Not many, I'm guessing. If your family is like mine, then there is always something happening on a ...Continue Reading
How many customers believe that calling a customer helpline will be of assistance in an ‘hour of need’? More importantly, do businesses actually set-up inbound call centres with the objective of helping customers at all? Or is it just a me...Continue Reading
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