Our view is that they are one and the same thing which suggests that perhaps half of respondents are saying that the issue is ‘onboarding’. But is that the only issue?
If onboarding is a component of short-term change, then it’s only one component. What about the inherent nature of people in the workplace? Let’s face it, we don’t like change. We are all too busy and time-constrained to deal with it.
However, if someone is prepared to make this all happen for us then that’s different story. This is what providing ‘technology as a service’ is all about. We ‘deploy, educate and support’ SaaS services on a per user basis is to counter the forces that result in short-term ‘churn’ whilst at the same time ensuring that individuals or departments can derive clear benefit.
Deployment means making sure a technology is ‘fit for purpose’ in the workplace. By that, we mean setting it up correctly, customising it to a specific requirement or integrating with 3rd party software. Whether you are migrating to Google for Work, moving from Sage to Xero or consolidating your customer service into Zendesk, the individual application or total stack has to be properly deployed.
Education is an imperative. Launch day can be a disaster if your workforce arrive and do not understand how to access the tools they need to do their jobs properly. An hour’s training in the Boardroom on the Monday morning of launch will NOT suffice. It’s important that colleagues are introduced to new technology and educated in its use on a per user basis by people with a thorough understanding of the technology.
An individual organisation cannot meet all of these challenges in-house which is why technology is increasingly being bought as a service. Outsourcing in this way is not expensive and from a cost-benefit basis, delivers rapid value. More importantly, it means everyone in your business can quickly learn how to access the broader benefits of cloud-technology.
Co-Founder of Technology Service Provider, Appamondo.