The Product

Zendesk transforms the way in which companies interact with customers and provide help and support, both externally and internally. Customisable by vertical or use case, the software uses time-saving tools to create more productive relationships with customers and colleagues whilst maintaining a single view of the customer at all times.

Zendesk on Appamondo

Our Process

Building a digital help desk and transforming the way agents, colleagues and customers interact is both an art and a science. As a Zendesk partner, we provide bespoke solutions to enable organisations to support and maintain a single view of customers. We have delivered far greater value than simply omni-channel care. Our goal is to design, develop, deploy and support in a way that accelerates growth and transforms the way organisations interact with customers.

1

The Journey

Scope requirements, carve out objectives, and turn into a defined project plan, with suitable phases for delivery.
2

Build and Customization

Build customised solutions incorporating applications, integrations and reporting tools capable of incrementally improving customer and colleague satisfaction.
3

Onboarding

Designated mentors work with your team to provide training and best practice. This mentoring program allows for faster integration of Zendesk into your organisation and will maximize your company's efficiency.

Our Services

Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.

Professional Services

We help organisations realise the full potential of Zendesk through a professional approach to the design, build and on-boarding of an omni-channel help-desks that can immediately create brand differentiation and competitive advantage.

Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.

Scoping and Specify

Help-desk Build and On-board

Help-centre Build and On-board

Support and Extend Use Case

Talk to us about Professional Services

Development & Technical Services

As SaaS technologies sit at the forefront of enterprise technology stacks, integrating legacy software into Zendesk’s cloud-based layer is an imperative. 

By creating customisations, software integrations and building bespoke plug-ins and extensions with Zendesk API, we can genuinely create USPs and advantage in specific vertical markets

CRM Integration

Custom-built and Market-place Applications

Intra-company Software Layer

Enterprise Voice Integration

Talk to us about Technical Services

Case Studies and Testimonials

Find out how we have deployed technology as a service to transform ways of working and accelerate growth in customer organisations by reading our series of insightful case studies.

Additional Services

We deliver and support cloud services for organisations seeking to transform ways of working including enterprise voice integrations for Zendesk, G Suite and other cloud-related applications. In all cases, we provide set-up, on-boarding and support packages for your business to ensure your colleagues can adopt and adapt.

Blog

See the evolving world of technology through our eyes. Every week we try to educate, provoke thought and invite your comments

More Blog Posts

The Big Push - Article 50: an ongoing customer experience & service challenge for Government?

Having pulled the trigger on Article 50, the next couple of years will be an interesting period for the UK Government. After all, we the voting British public are in many ways customers who need to be listened to, managed in a positive way and whose loyalty the Government must ultimately seek to retain if it wants another term.

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Follow your digital leader: how you can profit from a disruptor

​We were always taught at school that their was no crime more heinous that copying someone else’s work and handing it in as your own. Yet, having read McKinsey’s white paper entitled ‘‘The Case for Digital Reinvention”, I reached the conclusion that their recommendation to organisations impacted by disruptors such as an AirBnB or an Uber is to do just that and follow the digital leader.

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Customer self-management: the all-new brand differentiator

Letting customers help themselves may seem a cop-out to the uninitiated. If the brand is the customer’s concierge, then surely you want an agent or colleague to metaphorically open the door and hold their hands as you walk them up the red-carpet.

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Why its time to reallocate marketing budget to enhancing customer service & experience

As the dust settles over the post-Peak and January Sales battlefield, customer service will continue to fight a rearguard action to close outstanding issues such as returns, credits and fulfilment.

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Why you must be able to personalise customer service at each and every touchpoint

As consumers, we share more data than ever. Because of this, we expect a personalised experience when we go online, enter a store or reach out to customer support with a question, query or issue.

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'Chat sh*t, get banged' - why brands should take heed of Jamie Vardy's words of wisdom

In an attempt at improving the level of home connectivity, I determined that today was the day that I was going to sign up to BT Infinity. So I naturally visited their website to see what packages were available to me.

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More Blog Posts

Contact

We put our end user community at the heart of everything we do and invite you to contact us how ever you choose.

Drop us a note

If you want to explore what we do in more depth or are interested in a live demonstration of any of the technologies we deploy, then simply complete and submit the below form.

Give us a call

0843 224 9088

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