The Product

Zendesk transforms the way in which companies interact with customers and provide help and support, both externally and internally. Customisable by vertical or use case, the software uses time-saving tools to create more productive relationships with customers and colleagues whilst maintaining a single view of the customer at all times.

Zendesk on Appamondo

Our Process

Building a digital help desk and transforming the way agents, colleagues and customers interact is both an art and a science. As a Zendesk partner, we provide bespoke solutions to enable organisations to support and maintain a single view of customers. We have delivered far greater value than simply omni-channel care. We think, create, develop, and deliver in a way that accelerates growth and transforms the way organisations interact with customers.

1

The Journey

Scope requirements, carve out objectives, and turn into a defined project plan, with suitable phases for delivery.
2

Build and Customization

Build customised solutions incorporating applications, integrations and reporting tools capable of incrementally improving customer and colleague satisfaction.
3

Onboarding

Designated mentors work with your team to provide training and best practice. This mentoring program allows for faster integration of Zendesk into your organisation and will maximize your company's efficiency.

Our Services

Our services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.

Professional Services

We help organisations realise the full potential of Zendesk through a professional approach to the design, build and on-boarding of an omni-channel help-desks that can immediately create brand differentiation and competitive advantage.

Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.

Scoping and Specify

Help-desk Build and On-board

Help-centre Build and On-board

Support and Extend Use Case

Talk to us about Professional Services

Development & Technical Services

As SaaS technologies sit at the forefront of enterprise technology stacks, integrating legacy software into Zendesk’s cloud-based layer is an imperative. 

By creating customisations, software integrations and building bespoke plug-ins and extensions with Zendesk API, we can genuinely create USPs and advantage in specific vertical markets

CRM Integration

Custom-built and Market-place Applications

Intra-company Software Layer

Enterprise Voice Integration

Talk to us about Technical Services

Case Studies and Testimonials

Find out how we have deployed technology as a service to transform ways of working and accelerate growth in customer organisations by reading our series of insightful case studies.

Additional Services

We deliver and support cloud services for organisations seeking to transform ways of working including enterprise voice integrations for Zendesk, G Suite and other cloud-related applications. In all cases, we provide set-up, on-boarding and support packages for your business to ensure your colleagues can adopt and adapt.

Blog

See the evolving world of technology through our eyes. Every week we try to educate, provoke thought and invite your comments

More Blog Posts

APIs: The keys to transforming customer experience

​First off, apologies for leading with an acronym. But in this instance, I feel the need to evangelise about Application Programming Interfaces (APIs) as they are the silent friend of any stakeholder seeking to transform a legacy or analogue business.​

Continue Reading

Customer service: how technology, process and people combine to give great experience

Whilst waiting for my car to be serviced, I was reminded how customer service controls consumer perception and impacts brand values.

Continue Reading

Delivering bespoke solutions for Enterprise: the role of the SaaS 'service partner'

Henry Ford is purported to have once said, ‘a customer can have a car in any colour they want as long as its black’.

Continue Reading

'I'm A Lover Not A Fighter': Helping Customer Support Agents & Colleagues Protect Your Brand

There is a lot of negativity and hate out there in cyberspace. And it’s not surprising when you consider how we are wound-up and egged-on by national press and media in their fight to hold our attention.

Continue Reading

Can retailers become nimble providers of heartening experience in 2018?

​Forrester’s ‘Why 2018 Is All About Customer Experience For The Retail Industry’ has something of a Groundhog Day feel about it.

Continue Reading

It's never too late to improve customer experience & service

As we rush headlong into Q4, retailers & brands place fingers in ears and hope that planning, buying and promotion delivers against expectation.

Continue Reading
More Blog Posts

Contact

We put our end user community at the heart of everything we do and invite you to contact us how ever you choose.

Drop us a note

If you want to explore what we do in more depth or are interested in a live demonstration of any of the technologies we deploy, then simply complete and submit the below form.

Give us a call

0843 224 9088

Get in touch

Tweet, Circle, Hangout or Message