Zendesk transforms the way in which companies interact with customers and provide help and support, both externally and internally. Customisable by vertical or use case, the software uses time-saving tools to create more productive relationships with customers and colleagues whilst maintaining a single view of the customer at all times.
Building a digital help desk and transforming the way agents, colleagues and customers interact is both an art and a science. As a Zendesk partner, we provide bespoke solutions to enable organisations to support and maintain a single view of customers. We have delivered far greater value than simply omni-channel care. We think, create, develop, and deliver in a way that accelerates growth and transforms the way organisations interact with customers.
Our services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.
We help organisations realise the full potential of Zendesk through a professional approach to the design, build and on-boarding of an omni-channel help-desks that can immediately create brand differentiation and competitive advantage.
Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.
Scoping and Specify
Help-desk Build and On-board
Help-centre Build and On-board
Support and Extend Use Case
As SaaS technologies sit at the forefront of enterprise technology stacks, integrating legacy software into Zendesk’s cloud-based layer is an imperative.
By creating customisations, software integrations and building bespoke plug-ins and extensions with Zendesk API, we can genuinely create USPs and advantage in specific vertical markets
Custom-built and Market-place Applications
Intra-company Software Layer
Enterprise Voice Integration
We deliver and support cloud services for organisations seeking to transform ways of working including enterprise voice integrations for Zendesk, G Suite and other cloud-related applications. In all cases, we provide set-up, on-boarding and support packages for your business to ensure your colleagues can adopt and adapt.
See the evolving world of technology through our eyes. Every week we try to educate, provoke thought and invite your commentsMore Blog Posts
First off, apologies for leading with an acronym. But in this instance, I feel the need to evangelise about Application Programming Interfaces (APIs) as they are the silent friend of any stakeholder seeking to transform a legacy or analogue business.Continue Reading
Whilst waiting for my car to be serviced, I was reminded how customer service controls consumer perception and impacts brand values.Continue Reading
Henry Ford is purported to have once said, ‘a customer can have a car in any colour they want as long as its black’.Continue Reading
There is a lot of negativity and hate out there in cyberspace. And it’s not surprising when you consider how we are wound-up and egged-on by national press and media in their fight to hold our attention.Continue Reading
Forrester’s ‘Why 2018 Is All About Customer Experience For The Retail Industry’ has something of a Groundhog Day feel about it.Continue Reading
As we rush headlong into Q4, retailers & brands place fingers in ears and hope that planning, buying and promotion delivers against expectation.Continue Reading
If you want to explore what we do in more depth or are interested in a live demonstration of any of the technologies we deploy, then simply complete and submit the below form.