Zendesk transforms the way in which companies interact with customers and provide help and support, both externally and internally. Customisable by vertical or use case, the software uses time-saving tools to create more productive relationships with customers and colleagues whilst maintaining a single view of the customer at all times.
Building a digital help desk and transforming the way agents, colleagues and customers interact is both an art and a science. As a Zendesk partner, we provide bespoke solutions to enable organisations to support and maintain a single view of customers. We have delivered far greater value than simply omni-channel care. Our goal is to design, develop, deploy and support in a way that accelerates growth and transforms the way organisations interact with customers.
We help organisations realise the full potential of Zendesk through a professional approach to the design, build and on-boarding of an omni-channel help-desks that can immediately create brand differentiation and competitive advantage.
Our Zendesk services proposition is designed to help you create a more nimble and agile help-desk transforming the way in which support is delivered to smart customers in multiple channels.
Scoping and Specify
Help-desk Build and On-board
Help-centre Build and On-board
Support and Extend Use Case
As SaaS technologies sit at the forefront of enterprise technology stacks, integrating legacy software into Zendesk’s cloud-based layer is an imperative.
By creating customisations, software integrations and building bespoke plug-ins and extensions with Zendesk API, we can genuinely create USPs and advantage in specific vertical markets
Custom-built and Market-place Applications
Intra-company Software Layer
Enterprise Voice Integration
We deliver and support cloud services for organisations seeking to transform ways of working including enterprise voice integrations for Zendesk, G Suite and other cloud-related applications. In all cases, we provide set-up, on-boarding and support packages for your business to ensure your colleagues can adopt and adapt.
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